bij365 Privacy Policy

1. Introduction

bij365 ("we", "us", "our", "the Platform") operates the online gaming and sports betting platform accessible at bij365.vip . We are committed to protecting the privacy, confidentiality, and security of the personal data entrusted to us by players across Bangladesh and other jurisdictions we serve.

This Privacy Policy explains what personal data bij365 collects from players and website visitors, the purposes for which that data is processed, the legal bases upon which we rely to process it, how long we retain it, with whom we share it, and the rights available to individuals in relation to their personal data.

This Policy applies to all personal data collected through the bij365 website, mobile-optimised interfaces, customer support channels, and any other touchpoint through which a player or visitor interacts with bij365. It should be read alongside our Terms and Conditions and Responsible Gaming Policy, each of which is available on this website.

2. Data We Collect

2.1 Registration Data

When you create a bij365 Account, we collect the following information that you provide directly:

• Full legal name
• Date of birth
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred currency (Bangladesh Taka — ৳ / BDT)

2.2 Identity Verification (KYC) Data

To comply with our anti-money-laundering (AML) and Know Your Customer (KYC) obligations, we may collect:

• National Identity Card (NID) number and scanned copy or photograph
• Passport or driving licence details and copies
• Proof of address documents (utility bills, bank statements dated within 3 months)
• Proof of ownership of the payment method used (e.g., screenshot of bKash or Nagad account registration details)
• Selfie or facial photograph submitted for identity confirmation purposes

2.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), transaction amounts in BDT, transaction timestamps, and reference numbers assigned by the payment provider. bij365 does not store full card numbers or mobile financial service PINs on its own servers.

2.4 Gaming Activity Data

We maintain detailed records of your gaming activity on the bij365 platform, including bets placed, games played, amounts wagered, game outcomes, session start and end times (Bangladesh Standard Time, UTC+6), and responsible gaming tool settings such as deposit limits and self-exclusion status.

2.5 Technical and Device Data

When you access bij365, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages viewed within the bij365 platform. This data is collected via server logs and, where consented, via cookies and similar tracking technologies.

2.6 Communications Data

If you contact bij365 customer support, we retain records of those communications — including live chat transcripts, emails, and any attachments — for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Data

bij365 processes personal data for the following purposes:

Purpose	Data Categories Used
Account creation and authentication	Registration data, device data
Identity verification and KYC compliance	KYC data, registration data
Processing deposits and withdrawals	Financial transaction data, KYC data
Delivering gaming services and calculating results	Gaming activity data, account data
Responsible gaming monitoring and intervention	Gaming activity data, registration data
Fraud detection and AML screening	All categories
Customer support and dispute resolution	Communications data, account data, gaming activity data
Platform analytics and improvement	Technical data, gaming activity data (aggregated/anonymised where possible)
Sending transactional notifications (deposits, withdrawals, security alerts)	Registration data (email/phone)
Sending promotional communications (where consented)	Registration data (email/phone), gaming activity data
Legal and regulatory compliance	All categories as required

4. Legal Bases for Processing

bij365 processes personal data on the following legal bases:

• Contract performance: Processing necessary to create and manage your Account, process transactions, and deliver gaming services you have requested.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, fraud prevention obligations, and other applicable legal requirements.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement, where our legitimate interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided clear and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Data

5.1 Payment Processors

To facilitate deposits and withdrawals, bij365 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card network processors. These providers process data under their own privacy policies and security standards. bij365 only shares the minimum data necessary to complete each transaction.

5.2 Identity Verification Providers

bij365 may engage third-party KYC and identity verification service providers to assist in verifying player identities and screening against AML watchlists. These providers are bound by strict data processing agreements with bij365 and may not use your data for any purpose other than the verification services contracted.

5.3 Game Software Providers

Game studios and live casino operators such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to deliver their games within the bij365 platform. These providers do not receive your full name, NID details, payment information, or other directly identifying data.

5.4 Legal and Regulatory Disclosure

bij365 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or in good faith belief that such disclosure is necessary to prevent fraud, protect the security of the platform, or protect the rights and safety of bij365 players and staff.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of bij365's assets, player data may be transferred to the acquiring entity. bij365 will provide reasonable advance notice of any such transfer and the privacy practices of the successor entity.

5.6 No Data Sales

bij365 does not sell, rent, licence, or otherwise commercially transfer player personal data to any third party for that party's own marketing or commercial purposes. This commitment applies without exception.

6. Cookies and Tracking Technologies

6.1 Types of Cookies Used

bij365 uses the following categories of cookies and similar technologies on its platform:

• Strictly necessary cookies: Required for the platform to function, including session management, authentication state, and security tokens. These cannot be disabled without impairing platform functionality.
• Functional cookies: Store your preferences such as language settings, preferred deposit method, and responsible gaming tool configurations to improve your experience across sessions.
• Analytics cookies: Collect anonymised or aggregated data about how players navigate the bij365 platform, which pages are most visited, and where technical errors occur, enabling us to improve the platform.
• Marketing cookies: Used only where you have provided explicit consent to receive personalised promotional content. These track which bij365 promotions you have viewed or engaged with.

6.2 Managing Cookies

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not prevent you from accessing bij365 but may affect the quality of your experience. To withdraw consent for marketing cookies, adjust your preferences in your Account dashboard or contact [email protected].

7. Data Retention

bij365 retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised unless a legal obligation requires longer retention:

• Account and registration data: Retained for the lifetime of your active Account and for a period of five (5) years following Account closure, in accordance with standard AML record-keeping requirements.
• KYC documents: Retained for five (5) years from the date of verification or from Account closure, whichever is later.
• Financial transaction records: Retained for five (5) years from the date of each transaction.
• Gaming activity data: Retained for three (3) years from the date of each gaming session, or longer if required for an open dispute or investigation.
• Customer support communications: Retained for two (2) years from the date of the last communication in a support thread, or longer if relevant to an ongoing dispute.
• Technical and device data (server logs): Retained for ninety (90) days in standard operational logs, and up to one (1) year where security incidents require extended investigation.
• Marketing consent records: Retained for the duration of your Account and for one (1) year following Account closure as evidence of consent status.

8. Your Rights

As a bij365 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request. bij365 will respond within thirty (30) days of receiving a valid request.

• Right of access: You may request a copy of the personal data bij365 holds about you, together with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold. For certain data fields, you may update information directly within your Account dashboard.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under AML and gaming regulations.
• Right to restrict processing: You may request that bij365 suspend the active processing of your data in certain circumstances, for example whilst the accuracy of data is being contested.
• Right to data portability: You may request that bij365 provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to object: You may object to bij365's processing of your data for legitimate interest purposes, including profiling for responsible gaming monitoring. bij365 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where bij365 processes your data on the basis of consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before withdrawal.

9. Children's Privacy

The bij365 platform is strictly intended for adults aged 18 years and above. bij365 does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a person under 18, we will immediately close the associated Account, void all associated transactions, return deposited funds to the original payment source where technically feasible, and permanently delete all personal data associated with that Account.

If you are a parent or guardian and believe that a minor has registered an Account on bij365, please contact us immediately at [email protected] so that we may take prompt remedial action. Protecting minors from exposure to gambling content is a core responsibility that bij365 takes extremely seriously.

10. Data Security

bij365 implements a comprehensive set of technical and organisational security measures to protect player personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between player devices and bij365 servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment reference data.
• Bcrypt hashing with salting for all stored player passwords — bij365 staff cannot access your password in plain text.
• Role-based access controls ensuring that bij365 staff only access personal data necessary for their specific job function.
• Regular internal security audits and vulnerability assessments of the bij365 platform infrastructure.
• Two-factor authentication options available to players to further protect Account access.
• Dedicated incident response procedures for investigating and responding to any suspected data security breach within 72 hours of discovery.

While bij365 takes every reasonable precaution to protect your data, no internet-based system can be guaranteed as completely secure. Players are strongly encouraged to use a strong, unique password for their bij365 Account and to enable two-factor authentication where available.

11. International Data Transfers

bij365 may transfer personal data to third-party service providers — including game studios, identity verification partners, and payment processors — whose servers may be located outside Bangladesh. Where such transfers occur, bij365 takes appropriate steps to ensure that the receiving party provides a level of data protection equivalent to the standards described in this Policy, including through contractual data processing agreements incorporating standard data protection clauses.

By registering an Account with bij365, you acknowledge that your personal data may be transferred to and processed in countries outside your own jurisdiction, including countries that may not offer the same level of statutory data protection as Bangladesh. Such transfers are carried out solely for the purposes described in this Policy and are subject to the security measures described in Section 10.

12. Changes to This Policy

bij365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. Where any amendment materially affects the way we process your personal data or reduces your rights, bij365 will provide at least fourteen (14) days' advance notice by publishing the updated Policy on this page and, where reasonably practicable, notifying registered players via email or platform notification.

The date of the most recent update to this Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how bij365 protects your data. Your continued use of the bij365 platform following any published amendment constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bij365 handles your personal data, please contact our data protection team using the details below. We aim to respond to all privacy enquiries within thirty (30) days.

• Email: [email protected]
• Subject line: Privacy Policy Enquiry — [Your Registered Email]
• Response time: Within 30 days of receiving a complete and valid request
• Platform: bij365.vip

For requests concerning the exercise of your individual data rights (access, rectification, erasure, portability), please include your full name and registered Account email address to allow us to verify your identity before processing the request.

Document version: 1.0  |  Effective date: 1 January 2026  |  Language: English  |  Platform: bij365.vip